Call Center Agent Jobs in Dubai

Call center agent jobs in Dubai are vital roles within customer service departments in many industries such as banking, telecommunications, retail, healthcare, and tourism. These agents are first point of contact between the company and its customers, handling inquiries, complaints, and service requests via phone, email, or chat. Fluency in English and sometimes Arabic or other languages is often preferred for this job. Employers seek candidates with good communication skills, patience, and problem-solving abilities. Call center agent jobs in Dubai demands flexibility with shifts, including weekends and holidays, may be required. These jobs can also serve as stepping stones to supervisory or managerial positions within customer service departments.

Job Description

Following is the description for Call Center Agent Jobs in Dubai:

Job Title

Call Center Agent

Job Location

Dubai

Industry

Facility Mamagent

Job Responsibilities

• Professionally answer incoming calls and respond to customer inquiries.
• Provide correct information about company products, services, and policies.
• Handle customer complaints and resolve issues immediately and calmly.
• Make outbound calls for follow-ups, promotions, or surveys when needed.
• Maintain correct records of customer interactions and update databases.
• Follow company scripts, procedures, and quality standards.
• Meet performance targets such as call handling time and customer satisfaction.

Salary Package

The salary package is attractive along with other benefits such as accommodation. The Dubai’s lifestyle is also a plus in this job.

Education

The candidate must have a high school diploma or equivalent, and he should be polite and professional to the outgoing or incoming calls.

Experience

The candidate should have at least 1 year of relevant job experience in the field. Those with the relevant experience will be given more priority as compared to those who do not have it.

Gender

Both male and female can apply for this job.

Preferred Language

Good communication skills in English are highly recommended, and knowing Arabic or any other local language is an added advantage.

How to Apply

The application process is simple and easy. All the candidate has to do is to send your updated resume/CV on the email address mentioned below:

Email Address: hr.mariabaig@gmail.com

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